The main difference between OneTrust and TrustArc is that OneTrust provides a comprehensive suite of products that go beyond data privacy compliance and include resilience and monitoring support as part of the transparency solution. Meanwhile, TrustArc focuses its features primarily on data privacy and also includes privacy certificates.
What are OneTrust and TrustArc?
Both OneTrust and TrustArc are software as a service (SaaS) solutions that provide support for managing data collection and ensuring proper compliance with major privacy regulations such as the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), or the Personal Information Protection and Electronic Documents Act (PIPEDA).
OneTrust was founded in 2016 and is led by CEO Kabir Bardai, who noticed that many companies were struggling to meet data compliance requirements after the implementation of the European Union’s GDPR. The brand has taken another step in developing capabilities to meet the expectations set forth in the CCPA, which was released in 2018.
OneTrust’s core capabilities include data privacy compliance, data mapping assessment, consent management, risk assessment, and even niche products that support sustainability and transparency initiatives.
TrustArc is older, having been founded in 1997 under the name TRUSTe by founder Laurie Fena until 2017. At this point, the firm changed its name to TrustArc. Unlike OneTrust, the older firm focuses almost exclusively on data privacy. However, e-commerce owners may be familiar with the TrustArc privacy certificate, which is often displayed on online storefronts as a way to build consumer trust.
Pros and cons of OneTrust
OneTrust is a well-known name in the data privacy management industry. It’s ideal for large enterprises with a budget for data privacy. The main features of OneTrust include:
- Privacy and data management
OneTrust offers real-time access to all data currently stored on internal servers or shared with third parties. This allows you to clearly see what information is being actively used, make adjustments and identify possible risks to data integrity. - Security management and analysis
OneTrust utilizes key security integrations such as ALTR, Black Kite, Box, and Broadcom to verify third parties and closely monitor vendor risk management. - Focus on ESG and sustainability
Environmental, social, and governance (ESG) functions are an idea for companies that are primarily concerned with sustainable development or those who want to obtain certifications such as B Corp status.
Advantages of OneTrust:
- Powerful feature set for large companies;
- Progressive solution that positions companies well for scaling;
- Strong potential for integration with other systems.
Cons of OneTrust:
- Expensive plans with high cancellation fees;
- Long-term contracts are required;
- Complex user interface and steep learning curves to operate the platform;
- Inadequate and inconsistent customer support.
To be honest, OneTrust is probably a bit too advanced – and too expensive – for medium-sized businesses. The complicated interface and inconsistent customer service also hold it back, meaning companies will need a dedicated employee or team to oversee the OneTrust integration.